1. Overview
This Shipping Policy explains how orders placed on techband.shop are processed, shipped, and delivered. The website is operated by PORSIN LIMITED, and this policy applies to all purchases made through our online store.
2. Complimentary Shipping
Complimentary standard shipping is offered on eligible orders, subject to courier availability and destination coverage. No minimum purchase amount is required unless otherwise stated during specific promotional periods or limited-time campaigns.
3. Order Processing and Handling
Orders are generally processed and dispatched within 48 hours after payment confirmation. Processing time excludes weekends and public holidays observed in Hong Kong or in the regions where our fulfilment partners operate.
Once an order has been dispatched, a shipment confirmation email will be sent to the customer with relevant delivery details. In the event of delays caused by high order volume, operational constraints, or external factors, customers will be notified by email where reasonably possible.
4. Delivery Timeframes
Standard delivery typically takes between 15 and 30 working days from the shipment date. Working days refer to Mondays through Fridays and exclude weekends and public holidays in both the origin and destination countries.
All delivery timelines are estimates only and are not guaranteed.
5. Express Shipping Options
Where available, express or expedited shipping options may be selected at checkout for an additional charge. Once the parcel has been handed over to the courier, delivery timelines and delays are subject to the courier’s operational conditions and are outside our control.
6. Tracking Information
A tracking number will be provided by email after the order has been shipped. Tracking information may take up to 48 hours to become active. Customers may monitor shipment progress through the courier’s official website or through https://www.17track.net/en.
7. Customs, Duties, and Import Taxes
International shipments may be subject to customs inspections, duties, or import taxes imposed by the destination country. These charges are not included in the order total and are the responsibility of the recipient.
PORSIN LIMITED does not reimburse or cover any customs duties, taxes, or clearance fees incurred during delivery.
8. Failed Deliveries and Returned Shipments
If delivery cannot be completed due to an incorrect or incomplete address, customs refusal, or recipient unavailability, the parcel may be returned to us.
In such situations, additional shipping fees may apply for re-delivery. If the issue remains unresolved within seven business days after we notify the customer, the order may be cancelled at our discretion.
9. Damaged, Missing, or Incomplete Orders
Customers are advised to inspect their parcels upon delivery. Any claims for missing items, damaged products, or incomplete orders must be submitted within seven calendar days from the delivery date.
Claims should be sent to support@techband.shop and include the order number, a clear description of the issue, and supporting photographs where applicable. Once the claim is reviewed and verified, we may offer a replacement, refund, or store credit depending on the circumstances.
10. Contact Information
For any shipping-related enquiries, please contact:
PORSIN LIMITED
Email: support@techband.shop
Website: techband.shop
Registered Office Address
Room 101A, 1/F., Genplas Industrial Building
56 Hoi Yuen Road, Kwun Tong
Kowloon, Hong Kong
Company Registration Number: 78012295